Need Help with your Digital Resource?
Please read through these Q & A’s and see if you can find help for your need. If not, please email Ashley@lovelycommotion.com.
Account
If you already have an account, click the Profile Icon link at the top, upper right hand side of the webpage (the icon is the profile of person).
Enter your sign-in information.
If you do NOT have an account, …
An account is required in order to complete a purchase (but you can create an account as you go through the checkout procoess), as you will need to be able to access your downloads inside your account.
Click the pink Forgot your password? link under the Sign In section.
If you are still struggling to recover your password, please email at Ashley@lovelycommotion.com.
You will need to email us directly to update your email address. Please email Ashley@lovelycommotion.com and provide your current email address, as well as the one you would like it changed to.
Purchasing
Log in to your account via the Profile Link in the menu bar or click on ‘My Account’ in the footer.
Once logged in, navigate to the downloads tab on the left-hand side. Click to download the resources.
At Lovely Commotion Preschool Resources, resources you purchase are delivered electronically and no physical products will be shipped. You cannot return a PDF, PPT document, or other file once you’ve downloaded it. For that reason, all sales on Lovely Commotion of digital resources are considered final and non-refundable.
Refunds on digital downloads will be given only in one circumstances (see bullet bellow). Refund requests must be submitted within 30-days of your purchase and are granted on a case-by-case basis.
- Duplicate Purchase – You accidentally purchased the same resource twice or purchased a resource that belongs in a bundle, as well as that bundle.
If your purchase meets this guideline, you must request a refund within 30 days of the purchase. You can contact ashley@lovelycommotion.com with a refund request.
As part of your request, be sure to include the resource name, the date of the purchase, the email, and name associated with the purchase that you believe was a duplicate purchase.
Yes! To wishlist a resources you can either hover over a resource and click the heart icon or when on a product page, you can click the ‘add to wishlist’ button under the ‘add to cart’ button.
To access your wishlist, click on the my account link at the top of the page. In the dropdown, choose wishlist.
No. While sharing is normally caring, it is against our Terms of Use to email or redistribute products purchased from Lovely Commotion Preschool Resources. Each resource is for single classroom or personal use only.
You will be breaking copyright laws if you share the resources you have purchased. This includes but is not limited to emailing files, uploading to shared drives and sharing logins, posting on the internet, coping, selling, or editing. Violations are subject to the penalties of the Digital Millennium Act.
If your colleague or friend wants a copy, you can forward the link to the product in the store so they can purchase a single use license for themselves.
No. All resources are digital in nature and no hard copies will be shipped.
Shipping address is required when checking out to aid in the collection of sales tax.
No. Your purchases will be available to you in your account at anytime. As long as the Lovely Commotion Preschool Resources shop access is live – you will have access.
Technology Issues
The resources files purchased at Lovely Commotion Preschool Resources will be either PDF or ZIP files.
To open a PDF file (and more importantly, to edit an editable file) the best program to use is Adobe Reader. Adobe Reader is a free for download here.
To open a ZIP file, you will need a zip extractor. Many desktop computers have zip extractors already installed. If you find you need a zip extractor, you can find many free options for whatever device you are using.
No worries! Log in to your account and you can access your resources anytime by clicking the Profile Icon link at the top, upper right hand side of the webpage (the icon is the profile of person).
Enter your sign-in information.
Download issues may occur due to unreliable network connections or a browser connection that may disrupt your download. If you see an error message about the network connection, just refresh and try again. This generally fixes the issue. If not, try clearing your cache.
If you’re trying to download on a school computer, it’s important to note that some schools restrict downloading. Instead of downloading at school you may have to download at home. You could put the download on a USB drive, in your Google Drive or email it to yourself to get the access at school.
Purchases cannot be emailed as the files are too large.
Large files vary in how long they take to download, depending on the size of the file and the speed of your internet connection. So, please make sure that the file you are trying to open is completely downloaded. Bundles in particular often consist of large ZIP files that may take longer to download.
If you’re using a school computer, please contact a network administrator for help with opening files.
If your file has finished downloading, but still won’t open, keep reading.
- If your file is a PDF, it’s best to open using Adobe Reader. Don’t have Adobe Reader? It is free to download here: https://get.adobe.com/reader/
- If your file is a ZIP file, you will need a zip extractor to open the zipped up file first, before you can access the PDF files inside.
** Please note that in most cases, you won’t be able to edit a PDF. If a resource is editable, that information will be communicated in the product description.
If you have tried the solutions above and you’re still unable to open the file, please contact us at Ashley@lovelycommotion.com
Note: Please consider avoiding negative ratings or comments if a file won’t open.
We are not able to provide support for downloading our files on a phone or tablet. With the many types of phones/tablets and many types of programs on each device – we are not able to troubleshoot these issues and encourage use of a computer or laptop.
If your file is automatically opening in ‘Preview’ on your Mac and your are wanting to open it in Adobe Reader, please follow these instructions:
- Right click on the file inside your ‘finder’.
- Choose ‘Open With’
- From the dropdown menu choose ‘Adobe Reader’
*Please be sure to be operating the latest version of Adobe Reader for best results.
You will be breaking copyright laws if you share the resources you have purchased. This includes but is not limited to emailing files, uploading to shared drives and sharing logins, posting on the internet, coping, selling, or editing. Violations are subject to the penalties of the Digital Millennium Act.
If your colleague or friend wants a copy, you can forward the link to the product in the store so they can purchase a single use license for themselves.
We suggest opening your PDF files in Adobe Reader for the best experience. You can download Adobe Reader for free here: https://get.adobe.com/reader/
If you are operating on a Mac, the files may automatically open in ‘preview’, rather than Adobe Reader. Open in Adobe Reader by right-clicking on the file in your Finder and choosing Open With > Adobe Reader.
If you are opening the file in Adobe Reader and still finding blurry or formatting issues on pages please make sure you have the lasest version of Adobe Reader. Do this by opening Adobe Reader, clicking on the ‘help’ menu and choosing ‘check for updates’.
Printing
If you are finding that the resource you purchased in printing with black boxes, funky margins or only printing half the page – please read on!
It is recommended that you open files in ADOBE READER. Adobe Reader is free for download here: https://get.adobe.com/reader/
DO NOT try and print from the ‘preview’ window that opens up in your browser. Make sure you are right-clicking the file, choosing ‘open with’ and choosing ‘adobe reader’.
Printing from a computer or laptop is highly recommended. We do not offer support for printing from a phone or tablet
When printing from Adobe Reader, you can change the print settings under ‘Page Sizing and Handling’ to ‘Fit’ to keep the sides of page from being cut off when printing.
I LOVE my HP printer. It works great and is easy to use, but what I really love is the HP Instant Ink program!!!
With the HP Instant Ink program, your ink levels are automatically monitored and you are sent new cartridges before you run out – I know, right?! You can also choose a plan based on how much you print – and what you don’t use one month, can roll over to the next month!
Want to learn more? Use this link to get one month free for both you and me.
*Note: You must have an eligible HP printer to be a part of the Instant Ink program.
Other
Yes! Periodically we have sales and release discount codes to teachers just like you. The best way to be in know about sales and discounts is to be on our mailing list. You can join here.
Also, I’d love to invite you to be part of our community of teachers by joining the Lovely Preschool Teachers Facebook Group! Request to join here.
